Your privacy is more than a legal obligation to us — it is a responsibility we take seriously. Find out exactly what data we collect, how it is used, and what your rights are as a SportPesa Malaysia member.
SportPesa's Privacy Commitment
How we keep your personal data safe and protected at all times
All data transmitted between your device and SportPesa's servers is encrypted using 256-bit SSL technology – the same standard used by Malaysian banking institutions. No one can intercept or read your data in transit.
SportPesa has never and will never sell, rent, or share members' personal information with any advertising company or commercial third party. Your data is used solely for the purposes of operating the SportPesa platform.
SportPesa's privacy policy is designed and updated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We comply with all data processing principles prescribed under applicable Malaysian law.
We clearly inform you what data is collected, what it is used for, how long it is retained, and who may access it. There is no hidden data collection or use of data beyond what is stated in this policy.
You have the right to access, correct, transfer, or request deletion of your personal data at any time. Simply contact the SportPesa team and we will process your request within the timeframe required by law.
In the event of any security incident affecting member data, SportPesa will notify the affected members and the relevant authorities within the timeframe required by Malaysian law, without any unnecessary delay.
This Privacy Policy ("Policy") describes how SportPesa Malaysia ("SportPesa", "we", "our platform") collects, uses, stores, protects, and shares your personal data when you use the sportpesa.onl website and all related services.
We are committed to protecting the privacy of every SportPesa member and platform user. This Policy has been drawn up in accordance with the requirements of Malaysia Personal Data Protection Act 2010 (PDPA) and leading international standards in data protection.
This policy applies to all information collected through the SportPesa platform, including during account registration, use of Sports Betting and Live Casino services, financial transactions, and interactions with our customer support team.
Please note: By registering for or using the SportPesa platform, you agree to the collection and use of your personal data as described in this Privacy Policy. Please read it carefully before proceeding with registration.
SportPesa only collects data that is strictly necessary to provide a safe, seamless, and legally compliant service. The following are the categories of data we collect:
| Data Category | Example | Primary Purpose |
|---|---|---|
| Identity Data | Full name, MyKad/Passport number, date of birth | Age & identity verification |
| Contact Data | Malaysian phone number, email address, residential address | Communication & account verification |
| Financial Data | Payment method (TNG/GrabPay/DuitNow), transaction history | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Security & fraud detection |
| Usage Data | Betting history, games played, session duration | Experience personalisation & issue detection |
| Communication Data | Customer support correspondence and complaints | Issue resolution & service improvement |
We no collecting sensitive data such as medical information, religious beliefs, or political views. All financial data (e.g. card numbers) is processed through PCI-DSS certified payment gateways and is not stored directly on SportPesa's servers.
SportPesa uses your personal data for the following legitimate and transparent purposes:
You may opt out: For non-mandatory marketing communications (such as promotions and special offers), you may opt out at any time via your profile settings or by contacting the SportPesa support team.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), SportPesa processes your personal data on the following valid legal bases:
SportPesa does not sell, rent, or trade member personal data to any third party for commercial purposes. Data may only be shared in the following limited and controlled circumstances:
Our Commitment: All third parties handling SportPesa data are bound by strict confidentiality and data protection agreements. They are not permitted to use SportPesa member data for any purpose other than those specified by us.
SportPesa retains personal data only for as long as necessary to fulfil the original purpose of collection, or as required under Malaysian law:
Once the retention period expires, data will be securely deleted or anonymised so that it can no longer be linked to any individual. The deletion process uses methods that ensure data cannot be recovered.
SportPesa continually invests in security infrastructure to ensure member personal data remains protected at all times. Key security measures we have implemented include:
Note: While SportPesa takes all reasonable steps to protect your data, no digital system can be guaranteed 100% secure. You also play a role in your account's security – do not share your password and ensure your device is always kept up to date.
SportPesa uses cookies and similar tracking technologies to enhance user experience and platform security. There are four types of cookies we use:
You can manage your cookie preferences through your web browser. Please note that disabling certain cookies may affect the functionality of some areas of the SportPesa platform. For more information on managing cookies in your browser, please refer to your browser's documentation.
Under Malaysia's PDPA 2010, you have the following rights regarding your personal data
Request a copy of all your personal data held by SportPesa. We will provide a full, human-readable report within 14 business days.
Request the correction of inaccurate or incomplete data in your account. We will verify and update the records within 7 business days.
Request the deletion of your personal data when it is no longer needed, unless a legal obligation prevents such deletion.
Object to the processing of your data for direct marketing purposes, or in situations where processing is based on legitimate interest that does not override your rights.
Receive a copy of your data in a structured, machine-readable format (JSON/CSV) for transfer to another service of your choice.
Request SportPesa to restrict how we process your data while your dispute or complaint is being investigated and resolved.
To exercise any of the rights listed above, you may contact the SportPesa data protection team by email at privacy@sportpesa.onl or via our 24/7 live chat. Please include the following information in your request:
SportPesa will respond to all data rights requests within 14 business days. For more complex cases, this period may be extended to 30 days, and you will be notified accordingly. No fees are charged for reasonable data rights requests.
The SportPesa platform is intended for users aged 18 years and above only. We do not knowingly collect personal data from minors. Should we become aware that data from a minor has been collected, we will promptly delete that data and close the account in question.
Parents or guardians who suspect their child has registered a SportPesa account are urged to contact our support team immediately. We will resolve the matter promptly and return any relevant funds.
SportPesa reserves the right to update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. When material changes are made:
Continued use of the SportPesa platform after the effective date of any changes constitutes acceptance of the amended policy. We encourage you to review this Privacy Policy periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how SportPesa handles your personal data, please contact us via:
This Privacy Policy is written in Bahasa Malaysia. In the event of any ambiguity or conflict in interpretation, the Bahasa Malaysia version shall be final and binding for all SportPesa Malaysia members.
Answers to the most frequently asked questions about data privacy at SportPesa